Refund Policy

We want Paper OS products to arrive correctly and work as described. Because many Paper OS products
are digital downloads or made-to-order printed notebooks, refund eligibility depends on the product
format.

Ready-made digital PDFs

Ready-made digital PDFs are delivered electronically and cannot be returned. Digital PDF purchases are
final once the download link has been delivered.

If you have trouble downloading, opening, or printing your file, email hello@paperos.xyz with your
order number. We will help troubleshoot or resend access when appropriate.

Custom OS digital files

Custom OS digital files are personalized products created from the customer's submitted design. Once a
customer submits the Custom OS design and the custom file is generated, the custom digital file cannot
be returned.

If there is a technical issue with the generated file or if the file does not match the submitted
Custom OS configuration, contact hello@paperos.xyz with your order number and access code so we can
review it.

Printed notebooks

Printed notebooks are made to order, so we do not accept returns or refunds for change of mind,
preference changes, accidental orders, or customer-submitted design choices after production has
started.

If your printed notebook arrives damaged, defective, or materially incorrect, contact Paper OS within
30 days of delivery with your order number and clear photos of the issue. If the claim is approved,
we will offer a replacement or refund.

Examples of issues we can review include:

• Damaged binding or pages
• Major print defects
• A notebook that does not match the ordered product
• A Custom OS print that does not match the submitted print-ready design

Cancellations

If you need to cancel an order, email hello@paperos.xyz as soon as possible. We will do our best to
help, but cancellation is not guaranteed once a digital product has been delivered, a Custom OS design
has been submitted, or a printed notebook has entered production.

How to start a claim

Email hello@paperos.xyz with:

• Your order number
• The email address used at checkout
• A short explanation of the issue
• Photos, if the issue involves a printed notebook

Paper OS
PO BOX 73
Ashland, Virginia 23005
United States
Support hours: Monday-Friday, 9:00 AM-5:00 PM Eastern Time, excluding U.S. holidays
Response time: We usually reply within 1-2 business days.